DescriptionAdmitting / Switchboard Clerk
The Renfrew Victoria Hospital (RVH) is a 55-bed, fully accredited facility located just 45 minutes west of Ottawa, serving a catchment area of over 60,000. Part of the Renfrew and Area Health Village, RVH provides medical, surgical and complex continuing care as well as extensive ambulatory care with over 30,000 emergency and clinic visits per year.
In this role you will enjoy perks like a generous health & benefits package, education funds every year, an on-site modern gym open 24/7, and outstanding staff recognition, appreciation and wellness activities. We offer an (Education Fund [AG1.1]accessible for all employees each year to further their education and certifications.
We are people who provide excellent care for patients and their families, who support each other and our teams, keep each other safe, and are committed to our reputation as a model of excellence in health care. We are very proud of our high retention of staff and are continuously grateful for the amazing support of our community.
Come join us! We are hiring a Permanent Part Time Admitting/Switchboard Clerk
Pay Grid: [AG2.1]$26.28 - $27.24 / hourly
Reporting to the Manager, Clinical Records/ Communications at RVH, the The Admitting/Switchboard Clerk performs procedures to ensure the orderly admissions and discharges of individual patients; facilitates hospital communications by operating a telephone switchboard; serves as a receptionist to assist visitors and callers; and performs other related duties.
Duties will include but are not limited to:
Admitting Duties
• Initiates Rapid Response notifications (fire, cardiac arrest, bomb threats, etc.)
• Receives pre-admission notification and contacts patients to obtain information required for pre-admission procedure.
• Receives patients and accompanying individuals and provides general information regarding Hospital policies and services.
• Interviews patients or their representatives to determine the patient’s name, attending physician, hospitalization coverage and other required information for admissions and emergency room visits.
• Answers funeral home phone (nights) giving callers funeral arrangements for deceased. Take messages for the Directors.
• Completes various forms associated with the admitting process including pre-admission/admission forms, outpatient admission forms, consent and waiver forms, discharge planning admission report, admitting register, out-of-province patient forms and other similar forms and obtains required signatures for same.
• Accepts and registers patient valuables for safekeeping as necessary and provides corresponding receipts.
Switchboard Duties
• Answers incoming telephone calls and relays calls to appropriate locals.
• Records and relays telephone messages when initial calls are unanswered.
• Transfers calls from one local to another upon request.
• Places long distance phone calls (locating of specialists for ER doctor) and maintains related records for administrative purposes.
• Answer phone for Sexual Assault for both Pembroke and Renfrew.
• Locate physicians in our hospital for other hospitals.
• Responds to emergency situations such as cardiac arrest, fire etc. in accordance with established hospital procedures.
• Operates paging system and physicians’ duty board system.
QualificationsQualifications:
• Grade XII
• Must type at least 40 words per minute
• Organizational skills
• Experience in dealing with the public
• Ability to work as a team
• Ability to work in a fast paced environment
• Must be able to work independently, problem solve, and make decisions.
• Deal professionally with each client.
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